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Ordering
1. Do you have a store?
No. Adventure Avenue operates via the internet and over the phone to enable us to offer you the best possible price. By selling via the internet we also offer the added convenience of shipping to anywhere in Australia as well as overseas, so you can benefit from the lowest prices on the web no matter where you are.
 2. Why shop with Adventure Avenue?
Adventure Avenue offers you fast online ordering facilities that is convenient and easy. We ship orders throughout Australia & also Internationally. Not only do you get a 30 day return policy on a great range products, we provide you with unmatched customer service and fast delivery.
3. Is your website secure?
Ordering from Adventure Avenue is secured by a 256 Bit SSL certificate, provided by GeoTrust. We use The Commonwealth Bank, a respected multinational company, to process your credit card securely.
4. How do I cancel an order?
Please contact us. If your order hasn't already shipped we will be able to cancel your order. If your order has been shipped, unfortunately you will have to return the item to us at your expense, undamaged for a full refund. (excluding outbound shipping costs)
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Shipping
1. How long will it take to receive my order?
This depends on the destination of your order and the shipping method you have selected. Australian orders shipped via registered post generally take approximately 3-5 working days and international shipments generally takes 5-7 working days. Please see our shipping information page.2. How will you ship my order?
Please see our shipping information page.3. Where do you ship from?
All orders are shipped from Sydney, Australia.4. Can I track my order?
Yes, in most cases you can track your shipment. When your order shipped, we send you an email to let you know that your order has been shipped and in most cases provide you with an identification or tracking number and a web link. Copy the tracking reference and then click on the link provided in the email, this will take you to the courier's website where you can track your order.Returns
1. What is your return policy?
At Adventure Avenue we are so proud of our products that if you are not happy with your purchase for any reason, you can return it to us within 30 days for an exchange or refund. Of course there are terms and conditions so you should see our returns information page for all the information.2. What happens if the product is faulty?
Please see our returns information page.
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