1. Warranty Based Returns

When you receive your order

We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, do not panic, simply contact Adventure Avenue via email with all your order details and the problem and we will arrange to have the item replaced for you at our expense. Email us

Warranty issues after product use

Adventure Avenue sells exactly the same product as you would find in any top retail store. All our products are brand new and are supplied by leading brands. The warranty provided on our products is the same as you would get if you purchased it in any other retail outlet. All warranty issues are dealt with by the manufacturer or distributor of the product. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please ensure you keep your Adventure Avenue receipt for proof of purchase as this will be required if there is a warranty claim. Please do not return the item to Adventure Avenue as we cannot process warranty returns after the product is used. Should you have any queries, please contact us directly.

2. Change of Mind Returns

Products purchased from Adventure Avenue come with a 30 day satisfaction guarantee. If you are not 100% satisfied with your purchase, you can return the item for an exchange or a refund on the purchase price (excluding shipping) within 30 days from the date of purchase.

All “change of mind returns” are to be sent back at your cost in a perfect unused condition with all tags still attached and the product in it’s original packaging. Please email us to request a “Change of Mind Return” and to obtain a return authority form. 

Upon receipt of your product in a perfect condition, we will refund the full purchase price. Original outbound shipping costs, if any, are not refundable.
We recommend that you return your unwanted items using registered post or trackable overnight courier. We will not be held responsible if returned items are lost in transit.

3. Exchanges

All exchanges are to be processed as a change of mind return and are bound by the above listed conditions. If you would like to exchange for a different bag please follow to the above “Change of Mind Return” procedure.